A LITTLE HELP FOR YOUR ADVENTURE

We're here to help

Questions about your account, a missing purchase or a word in the game? Email the VocaVoo team.

Help us find the problem

Include your account email, what happened, and your device/browser. A screenshot can help. For a purchase, include the receipt or order reference. Never send a password, sign-in code or full card number.

Progress on another device

Sign in with the same email on both devices and let your progress finish syncing. Guest progress stays in the browser where you played. Keep a backup before clearing browser data or switching devices.

Restore “Remove ads”

Sign in to the account you used for the purchase and use “Restore purchase” in the Remove ads offer. If the purchase is missing, contact us with your receipt.

VocaVoo Plus

Plus includes unlimited new attempts and removes advertising while your subscription is active. Each round starts with three hearts; mistakes can still end the round. Plans cost $9.99 per month or $69.99 per year in USD, plus any applicable tax shown at checkout, and renew automatically.

To cancel, sign in with the email used for the purchase and open Shop → Plus → Manage subscription. Cancel before the next renewal to avoid the next charge. Access continues until the end of the paid period. Use Restore purchases in the Plus offer to refresh access on another device. A separate lifetime Remove ads purchase remains yours after Plus ends.

Payment and refund questions

Contact us with the purchase reference so we can investigate. You can also use the support information on your Stripe receipt. Please do not send payment card details by email.

Your account and privacy

For account deletion or other data requests, contact us from your account email. Read our privacy policy for details.